POLICIES AT PAON

We hope this never happens, as we take the utmost care when we send a product to you. We do not offer returns or exchanges on products delivered in perfect condition as per the order placed.

 

Please note that what we create is fully handcrafted and hence the minor imperfections of the human hand may be found, and those are what give the garmets a life of their own. 

 

However, if the product delivered is wrong (product doesn’t match the item in the order confirmation) or has a major quality/manufacturing defect (holes/tears/any defect that is not due to the handcrafted nature of the textile) then it will be eligible for a return and refund or an exchange. In this case please get in touch with our team within 5 days of delivery and retain original packaging and tags. Once the return is approved the product needs to be sent back within 15 days of the approval in its original packaging.

You can contact us

By telephone at +91 9904900013 // +91 9825111740 between 9.00 AM to 5.30 PM IST

Or

By email paoncreation7@gmail.com with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.

Once approved the product is to be sent back to the following address.

Paon Creation

A812 Signature 2

Makarba, Sarkhej-Okaf,

Ahmedabad

Gujarat, India. 382210

 

The refund will be processed after assessing the product. This process usually takes a few days, please be patient and bear with us. The amount will be refunded to the original payment gateway.

 

We reserve the rights to provide the resolution to any situation as we deem fit. We take pride in the quality of the product we offer and the satisfaction we hope to offer to you, you can get in touch with our team for any concern and we will try to resolve it as best as we can.